Welcome to Exploca. By accessing or using our website, services, or making a booking through our platform, you agree to be bound by these Terms of Service. These terms apply to all users, including visitors, customers, and tour providers. Please read them carefully before using our services.

1. About Exploca

Exploca operates as an online marketplace that connects travelers with third-party tour operators, guides, and activity providers. Exploca does not own, operate, or directly conduct tours. All tours and activities listed on our platform are provided by independent third-party partners.

2. Eligibility & Account Use

• You must be at least 18 years old or have legal consent to use Exploca and make bookings.
• You agree to provide accurate, current, and complete information when creating an account or making a booking.
• You are responsible for maintaining the confidentiality of your account credentials.

3. Booking Confirmation

• All bookings are subject to availability and confirmation by the tour provider.
• A booking is considered confirmed only after full or partial payment has been successfully processed, as stated at checkout.
• Booking confirmations and relevant details will be sent to the email address provided by the user.

4. Pricing & Payments

• Prices displayed on Exploca include applicable taxes and fees unless stated otherwise.
• Payments must be made through the payment methods available on the platform.
• Exploca may update prices, availability, or payment terms at any time before booking confirmation.
• Currency conversions, bank fees, or additional charges imposed by payment providers are the responsibility of the user.

5. Cancellations & Refunds

• Cancellation and refund policies vary depending on the tour provider and are displayed on each tour listing.
• Users are responsible for reviewing the cancellation terms before completing a booking.
• Refunds, when applicable, will be processed according to the provider’s policy and original payment method.
• Exploca is not responsible for refund delays caused by payment processors or third-party providers.

6. Changes & Itinerary Modifications

• Tour details, schedules, and itineraries may change due to weather conditions, safety concerns, or operational reasons.
• Tour providers reserve the right to modify or cancel tours when necessary.
• Exploca will make reasonable efforts to notify users of significant changes.

7. User Responsibilities

• Users must provide accurate personal and travel information when making a booking.
• Users are responsible for complying with local laws, customs, and regulations during tours.
• Customers are solely responsible for obtaining valid travel documents, including passports, visas, permits, and insurance.
• Users must follow safety instructions provided by tour operators at all times.

8. Health, Safety & Risk Acknowledgment

• Some tours may involve physical activity or inherent risks.
• By booking a tour, you acknowledge and accept these risks voluntarily.
• Exploca recommends that users assess their health conditions and purchase appropriate travel insurance.

9. Liability Disclaimer

• Exploca acts solely as an intermediary between users and third-party tour providers.
• Exploca is not liable for acts, omissions, negligence, delays, losses, injuries, or damages caused by tour providers or external factors.
• Exploca is not responsible for force majeure events, including natural disasters, government actions, strikes, or pandemics.

10. Intellectual Property

• All content on Exploca, including text, images, logos, and design elements, is owned by or licensed to Exploca.
• Unauthorized use, reproduction, or distribution of content is prohibited.

11. Privacy & Data Protection

Your use of Exploca is also governed by our Privacy Policy and Cookies Policy, which explain how we collect, use, and protect your personal data.

12. Termination of Use

• Exploca reserves the right to suspend or terminate access to the platform for violations of these Terms.
• Termination does not affect any existing rights or obligations arising before termination.

13. Changes to These Terms

Exploca may update these Terms of Service from time to time. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.

14. Governing Law

These Terms of Service are governed by applicable laws and regulations. Any disputes shall be resolved in accordance with the applicable legal jurisdiction.

15. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us through our official support channels.